Privacy Policy

Effective Date: 30/07/2025

Our Commitment to Privacy

Boost OT is committed to protecting the privacy and confidentiality of your personal information. We uphold the highest standards of data protection in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your personal information is handled with care, used only for its intended purpose, and safeguarded to ensure your peace of mind.

Collection of Personal Information

We collect personal information to deliver occupational therapy services. This may include:

• Name, address, phone number, and email
• Date of birth and gender
• Health and medical history
• NDIS participant and other government funded clients details
• Information provided via our website, email, phone, or in-person interactions
• Referrals from case managers, support coordinators, or other professionals

We may also collect information from third parties, and in such cases, we take reasonable steps to ensure you are aware of the information provided.

Use of Personal Information

Your information is used to:

• Provide occupational therapy services
• Coordinate appointments and service delivery
• Communicate with you and relevant parties
• Prepare reports and documentation for funding bodies (e.g., NDIS, HCP providers)
• Request quotes or coordinate joint visits with builders or other professionals
• Comply with legal and regulatory obligations

We do not use your information for unsolicited marketing or advertising.

Disclosure of Personal Information

We may disclose your personal information:

• To allied health professionals involved in your care
• To funding bodies, support coordinators, or treating GPs
• To insurers or professional advisers when necessary
• To third parties assisting with service delivery (e.g., builders, equipment suppliers)
• In legal circumstances 
• In the event of a business sale or transfer, under confidentiality agreements

We will never sell or trade your personal data. Boost OT does not engage with overseas entities for data handling.

Security of Personal Information

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorized access. This includes:

• Secure electronic storage systems
• Restricted access to authorized personnel only

Please note that while we strive to protect your data, transmission over the internet carries inherent risks.

Access and Correction

You have the right to access and update your personal information. If you believe any information we hold is inaccurate or outdated, please contact us at: admin@boostot.au
 

Your Rights and Consent

You may choose not to identify yourself or use a pseudonym when contacting us; however, full services cannot be provided without identifiable information. By engaging with Boost OT, you consent to the terms outlined in this Privacy Policy.

Website and Cookies

Our website may use cookies and third-party tracking to improve user experience. Data collected may include interaction patterns and device information. You can manage cookie preferences through your browser settings.

Complaints and Enquiries

If you have concerns about your privacy or how your information is handled, please contact: admin@boostot.au
If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on our website and take effect immediately upon publication. Please check back regularly to stay informed.